Terms and conditions of sale
Draft text — to be reviewed by Thomas Idoux before launch.
1. Purpose and scope
These terms and conditions of sale govern sales of personalised promotional items and corporate gifts betweenUDI Africa SARL ("Hadaya") and any business client placing a request via https://cadeaux.udiafrica.com. Any request implies full acceptance of these terms.
2. Quotes and orders
The site does not allow online ordering or payment. Any request sent through the selection form results in a detailed quote, sent within 24 business hours. The order is only firm once the quote has been accepted in writing and, where applicable, the requested deposit has been paid.
3. Proof (BAT)
For any item branded with the client’s logo, a digital proof is systematically submitted for approval before production begins. No production starts without the client’s written approval of the proof. Announced production lead times run from that approval.
4. Lead times and quantity tolerance
Production lead times shown on product pages are expressed in business days and run from proof approval. Given manufacturing constraints and, for Moroccan craft items, their handmade nature, a delivered-quantity tolerance of plus or minus 5% compared to the ordered quantity is accepted, without entitling the client to a price reduction or compensation.
5. Delivery
Items are delivered to the address provided by the client, anywhere in Morocco. Delivery costs are specified in the quote. The client must check the condition of the goods upon receipt.
6. Claims
Any claim regarding the conformity or condition of delivered items must be submitted in writing to our single point of contact within 5 business days of delivery, with photos where applicable.
7. Governing law
These terms are governed by Moroccan law, including Law No. 09-08 on the protection of personal data for the processing they involve. Any dispute, failing an amicable agreement, falls under the jurisdiction of the competent courts of Rabat.